Do you need help?
frequently asked questions
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What are your business hours?
Our office hours are:
Berlin time
Monday: 09:00 am - 06:00 pm
Tuesday: 09:00 am - 06:00 pm
Wednesday: 09:00 am - 06:00 pm
Thursday: 09:00 am - 06:00 pm
Friday: 09:00 am - 06:00 pm
Saturday: 10:00 am - 02:00 pm
Sunday: closed
Request can be send at any time.
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How does a booking work?
- You send us your request and we will contact the respective guide to see if he is available on the day and time you requested.
- You will then receive within max. 48 hours a response.
- After your approval and payment, you will receive the booking confirmation including the guide's contact details for possible consultations with him.
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Which payment methods do you accept?
- Paypal
- Transfer
- Visa
- Mastercard
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How does the payment work?
- After your approval you will receive an invoice from us which you have to pay.
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What are the cancellation conditions?
- 48 hours prior to departure: free of charge
- Less than 48 hours or no-show: 100%
